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Built for the hotels, resorts, and tourism businesses of Puerto Rico.
From the online deposit that secures a booking to the final folio at check-out, hospitality payments have to move as smoothly as your service. Caribbean Payments gives hotels, resorts, and tourism operators reservation payments, incidental holds, and multi-outlet reporting — all backed by a local Puerto Rico team.
The hospitality challenge
Lodging and tourism run on trust and timing. A guest books ahead, arrives expecting a seamless welcome, and spends across the property before checking out. Every step puts a different demand on your payment system — and generic processing was never built for it.
Guests reserve weeks ahead and expect to pay a deposit online, then settle on arrival. You need a way to capture, store, and later charge that card without friction or risk.
The mini-bar, room service, and late check-out all hit after check-in. Pre-authorization holds let you cover incidentals up front and capture the final total accurately.
A resort is really many businesses — front desk, restaurant, bar, spa, and shop. Each takes payments differently, but ownership needs one reconciled picture of the day.
Built for hospitality
Collect booking deposits and prepayments online or over the phone, store cards on file securely, and settle the balance at check-out — no chasing guests for payment.
Check guests in from the lobby, the pool bar, or a beach cabana. Accept contactless taps, Apple Pay, and Google Pay on mobile terminals that go wherever your guests are.
Place a pre-authorization at check-in to cover incidentals, then capture only what the guest spends. Release unused holds automatically so cards free up fast.
Roll up the front desk, restaurant, spa, and gift shop into one clear view. Reconcile every outlet, shift, and tip pool from a single dashboard at day's end.
Recommended hardware
Front desk, poolside, or table-side — the Clover Flex puts a full point of sale in your staff’s hand. It accepts chip, tap, and mobile wallets, prints or emails receipts, and syncs every sale back to your property’s reporting, so incidentals and outlet tabs stay reconciled without extra steps.
Explore the Clover FlexQuestions, answered
Hotel and hospitality payment processing is the system that lets lodging and tourism businesses accept payments across every touchpoint — online booking deposits, front-desk check-in, restaurant and bar tabs, spa services, and gift shops. Because hospitality relies on reservations, stored cards, and pre-authorization holds for incidentals, it needs more than a basic card reader. Caribbean Payments builds hospitality processing around how hotels and resorts in Puerto Rico actually operate.
At check-in you place a pre-authorization on the guest's card for an estimated incidental amount. That reserves the funds without charging them. As the guest spends on room service, the mini-bar, or late check-out, you capture the final total at check-out and any unused portion of the hold is released back to the card. This protects your revenue while giving guests a clean, single final charge.
Yes. A resort typically runs a front desk, one or more restaurants, a bar, a spa, and retail — each taking payments in its own way. Caribbean Payments connects these outlets so tips, shifts, and sales roll up into one reconciled report. Ownership gets a single, accurate view of the property while each outlet keeps the tools its staff needs.
Absolutely. From boutique hotels in Old San Juan to beachfront resorts, guesthouses, and vacation rentals across the island, our team supports Puerto Rico's tourism economy with local service. You get hardware, secure card-on-file and hold capabilities, and a team that answers when you call — so payments never get in the way of hospitality.
Explore our full range of payment solutions for Puerto Rico businesses.
Get in touch with us today and let’s start transforming your business from the ground up.
